Client support

Here you see the support tickets your client companies opened with goPrevina and reply on behalf of the consultancy.

1. The cards

The cards “Open”, “Waiting for the user”, “Resolved” and “All” count the tickets and filter the list when clicked. The list shows the ticket, its status and the last activity.

2. Search and filter

Search finds by subject, text, number or company; the category buttons narrow the topic. Under “More filters” you pick a specific “Company”; “Clear” removes all filters.

3. Opening a ticket

Opening a ticket shows the conversation and, in another tab, the description and origin. Under the conversation you write the reply and click “Send”; the notice “Reply sent” appears.

4. What you cannot do

The consultancy reads and replies, but does not classify or resolve tickets: the goPrevina team does that. A resolved ticket no longer accepts replies.